Based on the content in the document, here’s a refined and professional rewrite for corporate use:
Refund Policy
As stipulated by the Australian Competition & Consumer Commission (ACCC), consumers have the right to request a repair, replacement, or refund under the Australian Consumer Law for products and services purchased after January 1, 2011. Since epay does not issue physical products, repairs are not applicable, and replacements are at the retailer’s discretion. epay recommends that retailers do not issue refunds unless the customer has not yet left the store or there has been a printing issue with the voucher.
Please refer to the following policy outlining the refund eligibility for various products:
| Product Type | Refundable (Y/N) | Refund Window | Exceptions/Rules |
|---|---|---|---|
| Prepaid Mobile & Calling Cards PINS | Yes | 72 hours | Retailers can process refunds through the terminal or call customer service for assistance. Refunds are charged back if the PIN has been used. |
| Internet & Content PINS | Yes | 72 hours | Retailers can process refunds through the terminal or call customer service for assistance. Refunds are charged back if the PIN has been used. |
| Trend Micro PINS | Yes | 30 days | Refund requires contact with customer service to verify PIN deactivation. |
| iTunes Music PINS | Yes | 72 hours | Refunds require escalation, and PINs must be deactivated within the refund window. |
| Spotify PINS | Yes | 72 hours | Refunds can only be processed through the terminal. |
| Other PINS | Yes | 72 hours | Refunds processed through terminal or customer service, with recharges for used PINS. |
| Paysafe PINS | Yes | 72 hours | Refund through terminal or console if PIN deactivation is needed. |
| QML Account Top Up | No | N/A | No refunds allowed. |
| Gaming PINS | Yes | 72 hours | Same as other PINS. |
| Microsoft Office | Yes | 6 months | Refund through terminal or call customer service. |
| Sony PINS | No | N/A | Refunds processed directly by Sony for specific retailers. |
| EA Origin | No | N/A | No refunds allowed. |
| POSA Cards | Yes | Variable | Refunds through terminal; deactivation required if funds are unused. |
| Visa Gift Card | No | N/A | Issues escalated only in cases of fraud or technical/printing problems. |