Connecting Brands & Consumers

FAQs

General questions and epay prepaid products

Who is epay?

epay is Australia's leading full service provider of prepaid solutions and alternative payment processing. We provide retail commerce solutions and have been proudly connecting brands to consumers in the Australian marketplace since 2001.

Why would I get epay?

epay has a wide range of prepaid products including mobile top up, gifting, gaming, online cash and toll payment. Our integrated solutions with several POS provider and stand alone terminals enable retailers to easily issue vouchers, activate prepaid cards and accept Alipay, Wechat Pay and UnionPay QR Code payments in store and on the go.

Can someone call me to discuss offering epay services?

Please fill up the Call back form, one of our Sydney based sales team member will get in touch with you shortly.

Which Bank Terminals are already integrated with epay?

CommBank’s Albert smart EFTPOS terminal features 7 - inch touch screen and in-built camera. Download the epay APP from the Albert APP Bank, enjoy a seamless solution from accepting cards payment to issueing vouchers, activating prepaid cards and accepting Alipay payment using a single device.

What sort of Terminal does epay offer?

Our 4G/wireless POS terminal - PAX, is an Android-based terminal featuring intuitive, user-friendly design to enable retailers to easily issue vouchers, activate prepaid cards and accept Alipay, Wechat Pay and UnionPay QR Code payments in store and on the go.

How do I get POS material?

Click the Contact Us on our website top right corner to order FREE POS material that suits your store.

What are the costs for epay?

Please fill up the Call back form, one of our Sydney based sales team member will get in touch with you to discuss the fees with you in detail.

Which POS providers are already integrated with epay?

Beacon POS, WorldSmart POS, GAP, talk to one of our Sydney based sales team member to understand how to sell epay's prepaid products on your current POS system.

My current e-services providers is ending support for e-services, what do I do?

Sign up with epay and let us be your one stop prepaid solution provider! It is easy and online sign up,

Click here to sign up

Alternative Payment products

Alipay, Wechat Pay, UnionPay QR payments and more to come!

What is Alipay Discovery Platform?

Alipay Discovery Platform is a marketing function in Alipay App that helps Chinese customers to discover, interact with and learn about overseas merchants. The Alipay app has more than 1.2 billion active users and the platform is a great opportunity to promote your business to over 1.4 million Chinese visiting Australia each year.

What does epay offer regarding Alipay marketing?

epay is a leading provider of Alipay marketing services, including: Store page setup, Coupon creation, City page listing for the best coupons, Alipay campaign communication and coordination, POS materials distribution

Has Alipay helped with overseas merchants’ sales?

Yes. Nearly 60% of overseas merchants which adopted Alipay saw a subsequent growth in both foot traffic and revenue. Spend per Alipay user increased 40% during Lunar New Year 2019 in Australia. Alipay transaction volume at duty free stores increased 670% year-on-year, and spend per person increased by 20%.

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